Call Us Toll Free:1.888.469.3031

Welcome to The Treadmill Factory!

The Treadmill Factory Service Department

In 1988, The Treadmill Factory started with repairing treadmills for other stores and end users. With one of the most advanced service departments in all of North America, we pride ourselves in service. At our nearly 80,000 square foot facility in Markham, Ontario we have the capacity to:

  • Manufacture walking decks
  • Distribute and modify Direct Current motor controllers
  • Distribute brand name motors
  • Access to a thousands styles of walking belts
  • Stock and manufacture front and rear rollers
  • Customize existing treadmills to avoid sudden stops

If you require any parts or service, please feel free to contact us:

Brands We Service:

Come visit us in person in Markham!


Operating Hours:

Monday - Friday: 10am - 6pm

Store Location

505 Cochrane Dr.Markham, ON, L3R 8E3

Parking

We've over 30+ parking spaces available at this location. There is also a specific loading area for oversized product pick-up.

Payment Options

At Treadmill Factory, you can pay the way that suits you best. We accept VISA, Mastercard, American Express, debit card and cash.

Frequently Asked Questions

Is your service crew part of The Treadmill Factory or a trusted Treadmill Factory partner (third party)?
Our service crew consists of both The Treadmill Factory technicians and also trusted Treadmill Factory partners.
How much will it roughly cost to repair?
It is $120 for the initial visit, which includes an hour of labour. If no parts are necessary then we will be able to do the service within the one hour. For us to come back for the second visit then it will be $45/half hour. We try to do the call in one visit so we ask customers for the make and model to see if we have the parts in stock.
How do I schedule an appointment?
Call the service number 647-821-9552 we will take down your information create a work order and we will send it to the technician who will in turn call you within 24 hours to schedule the appointment.
What if the product is still under warranty?
We will have the tech call you within 24 hours to schedule an appointment please make sure you have registered your unit on RegisterMyWarranty.ca
Which area does your service team service?
We do the GTA mostly however if the customer is outside the 30km radius to the nearest Treadmill Factory then there will be a travel fee associated with the call $1 per km.
What if I don’t know why my cardio equipment stop working?
We will try and do a diagnosis over the phone based on the information given by the customer. Please bear in mind over the phone diagnosis is never 100%.
What parts does TF carry?
We have lower control boards, upper control boards, walking belts, drive belts, motors, reed switches, safety keys, rollers, flywheels, pedals, generators, repair cables as well for universal gyms.