The following information will be required when you have arrived for pickup:

• Bring a valid government-issued photo ID containing your current billing address. (if you have recently moved, please ensure you have made the appropriate changes to your ID or provided proper documentation.)
• Bring the Credit Card used for your Online transaction.
• The order will ONLY be released to the purchaser on file.
• Drive directly to the warehouse and head to the yellow door to check in.
• Only ONE person or Two persons from the same family permitted in the check in lobby.
• Bring someone to assist in the loading (we are not permitted to help).
• Ensure the size of the vehicle is adequate for your purchase.
• Boxes may weigh up to 300 lbs each and as long as 7 feet.
• Pick-Up Wait times may reach as much as 90 minutes.
• Wait times are dependent on how fast vehicles are able to move once they have received their goods.

Micro Transaction:

As a result of recent increase in credit card fraud, you may be asked to verify your credit card transaction with our payment provider at time of pickup to ensure your payment is safe and secure. The Treadmill Factory will create a micro-transaction of $2 for which you will need to insert the credit card into our credit card terminal and verification using your pin.

The original credit card must be used for this micro-transaction. The amount of the micro-transaction will automatically be credited back to your account within 7 to 14 business days.

If the $2 does not get approved, we are unable to release the goods at that time. You may wish to make alternative payment arrangements with our staff, or the order automatically will be cancelled, and the original charge will be refunded within 7 to 14 business days.

Please note: that these measures are in place to protect both our legitimate customers and The Treadmill Factory.

Abandoned Orders:

Due to our current volume and space limitations, your order will be automatically cancelled and refunded if not picked up within 14 days.